Privacy policy

ZEVIX (“we”, “our”, “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a secure and reliable shopping experience. Our store is hosted on Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from our website or otherwise interact with us. In the event of any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to personal information.

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal Information” refers to information that identifies or can reasonably be linked to an individual. We may collect the following categories of personal information depending on how you interact with our Services and as permitted by applicable law:

a) Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account details such as preferences and settings

  • Communications with us (customer support queries, emails, messages)

b) Transaction Information

  • Products viewed, added to cart, purchased, returned, exchanged or cancelled

  • Order history and transaction details

c) Automatically Collected Information

  • IP address

  • Device type, browser and network information

  • Website usage data such as pages visited and interactions

Important Payment Note

All payments are processed securely by third-party payment gateways.
ZEVIX does not store or have access to your credit card, debit card, UPI or bank account details.

2. SOURCES OF PERSONAL INFORMATION

We collect personal information:

  • Directly from you when you place an order, create an account or contact us

  • Automatically through cookies and similar technologies when you use our website

  • From service providers who assist us with payments, logistics, analytics and customer support

  • From lawful third-party partners, where permitted

3. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to:

a) Provide and Improve Services

  • Process payments and fulfill orders

  • Deliver products and manage returns or replacements

  • Maintain and manage your account

  • Personalize your shopping experience

b) Communication

  • Send order confirmations, shipping updates and support responses

  • Notify you about important service-related information

c) Marketing (Optional)

  • Send promotional emails or messages (you may opt out anytime)

  • Display relevant offers based on your interaction with our store

d) Security & Fraud Prevention

  • Protect against unauthorized transactions and misuse

  • Maintain platform and payment security

e) Legal Compliance

  • Comply with applicable laws and regulatory requirements

  • Enforce our terms, policies and protect our legal rights

4. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information.

We may share information only with:

  • Shopify and service providers (payment processing, logistics, analytics, IT support)

  • Courier partners for delivery

  • Government or legal authorities, if required by law

  • Affiliates or successors in case of business restructuring

All third parties are required to protect your information.

5. SHOPIFY PLATFORM DISCLOSURE

Our store is hosted on Shopify. Information you submit may be processed by Shopify and its service partners to enable store functionality, security, payments and analytics. Shopify may process data in accordance with its own privacy policies.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to:

  • Ensure website functionality

  • Improve user experience

  • Analyze traffic and performance

You may disable cookies via your browser settings; however, some features may not function properly.

7. DATA SECURITY & RETENTION

We implement reasonable technical and organizational safeguards to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill the purposes stated in this policy

  • Comply with legal, tax or regulatory requirements

8. YOUR RIGHTS

Subject to applicable Indian laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

We will not discriminate against you for exercising your rights.

9. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. ZEVIX is not responsible for the privacy practices or content of such external websites.

10. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be stored or processed outside India, including by Shopify and its service providers. We ensure appropriate safeguards are in place where required.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us at:

ZEVIX
Business Address:
Hope Apartment, Sector 15 Part 2, Patel Nagar, Gurugram, Haryana – 122001, India

📧 Email: support@zevix.in
📞 Customer Support: +91 9958934222
🕒 Support Hours: 12-6